FAQ

1. About Minengine

Question: What is Minengine?
Minengine is a global B2B e-commerce marketplace dedicated exclusively to automation, robotics, and humanoid components and devices. We provide powerful procurement tools for engineers, integrators, and businesses building the future of robotics.

Question: How much does Minengine cost to use?
Minengine is free to browse and request quotations.

Question: What are my payment/credit terms?
Payment and credit terms depend on your contract and account status. Your account manager will discuss specific terms during onboarding. If you are already a Minengine customer, your terms will remain consistent unless updated by agreement.


2. Search

Question: How do I search for multiple item numbers?
You can search for multiple parts at once using our main search bar. For bulk searches (e.g., project BOMs), you may upload your list via our quotation request tool to receive consolidated pricing and lead times.


3. Ordering

Question: Does Minengine have minimum order quantities?
Some products may have minimum order quantities (MOQs) or minimum packaging requirements, depending on the manufacturer or supplier. These details are displayed alongside each offer.

Question: When do I pay for my order?
Payment depends on your agreed terms. Unless otherwise stated, payment is due as specified in your contract or quotation.

Question: Can I save frequent orders or project lists?
Yes. You can save carts or create project lists for repeat purchases directly from your customer dashboard.

Question: When do I receive my order confirmation?
Order confirmations are sent via email immediately after your order is placed and verified.


4. Delivery

Question: How do I schedule a delivery?
During checkout, you can request scheduled delivery dates to align with your project timelines.

Question: Can I split deliveries for the same product?
Yes, as long as minimum order or packaging requirements are met.

Question: How frequently can deliveries be scheduled?
Deliveries can be scheduled on a weekly or monthly basis, depending on product availability and your requirements.

Question: Do I need to schedule deliveries?
No. If no schedule is selected, items will ship as soon as they are available.

Question: Can I reschedule an order after it’s placed?
Rescheduling depends on supplier and logistics conditions. Please contact our support team via official Minengine email for assistance.


5. Selling Products

Question: I’m a vendor. How do I sell my products on Minengine?
If you are a certified manufacturer, distributor, or authorized partner of robotics and automation parts, please contact our sourcing team at [Insert Official Email]. Once your catalog is uploaded, orders will be routed to you directly, while logistics are supported by our distribution network.

Question: Can I sell anything on Minengine?
No. Only components, modules, devices, and accessories related to robotics, automation, AMRs, and humanoids may be sold on the platform.

Question: Does Minengine handle customs and global shipping?
Yes. Products are shipped through Minengine’s logistics partners, and we manage customs documentation, duties, and taxes to simplify the process for vendors and customers.


6. Admin

Question: Can I manage employee access within my company account?
Yes. Minengine allows account administrators to assign roles and permissions, such as viewing, ordering, approving, or managing accounts.

Question: Can I set purchasing limits for users?
Yes. User-specific purchasing limits can be applied. Orders exceeding limits will require supervisor approval.

Question: Can I change or add company addresses?
Yes. Address changes/additions require account manager approval. Requests can be submitted through your dashboard.


7. General

Question: What currencies does Minengine support?
During launch, all transactions are processed in USD. Additional currencies will be added as the platform expands.

Question: What languages are supported?
Initially, Minengine is available in English only, with more languages to be added over time.

Question: How does Minengine ensure authenticity of parts?
Minengine only works with authorized manufacturers and certified suppliers. All products are fully traceable to their source, ensuring no counterfeit components.

Question: Can I access Minengine on mobile?
Yes. While optimized for desktop use, the platform is also mobile-friendly for search and procurement on the go.

Question: What browsers are supported?
The latest stable versions of Google Chrome, Mozilla Firefox, Safari, and Microsoft Edge are supported.